Maxima's on demand service offering provides a highly flexible and cost-effective method of extending the capabilities of an in-house support and/or development team. The approach enables a more efficient use of in-house resources and the ability to cover gaps within an internal SLA or service continuity plan. The services are delivered by Maxima Managed Services team, with nominated Maxima staff taking prime responsibility for day-to-day support. This allows Maxima to retain systems knowledge, forge a close working partnership with client staff and draw on the teams combined skills. Support is accessed via the Maxima service desk, which provides a central repository for recording client information and generating activity reports. The services offer assured response times and the flexibility of on and off site support. Examples of how these services have been deployed include:

• Keeping in-house skills up to date and in line with new releases
• Covering periods where key staff are unavailable e.g. holidays and sickness
• Meeting 24x7 or extended business hour support requirements
• 3rd line/top level DBA cover
• 2nd/3rd line Application functional support
• Supplementary development support
• Patch management

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" What impressed me about Maxima was their ability and willingness to really understand our business issues and how technology could deliver improvements. They appreciate the big picture. "